Rapid Refile’s own director of field services contributed an enlightening piece to Claims magazine, titled “Damaged Document Recovery.” This informative piece aimed to separate truth from fiction as far as document restoration is concerned. We recommend that anyone researching how to restore wet documents and damaged books read Joe’s piece; it serves as a helpful introduction to the overall restoration field.

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As in every industry, the quality of document restoration companies varies. Assuming that the basics are in place (the restoration experts know how to revive flood damaged books and how to dry wet documents without causing more damage, for instance), the following characteristics set apart the very best restoration firms available today. If you’re in the market for document restoration, we encourage you to print out this list and use it to vet potential restoration partners.

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Document restoration experts know more than just how to dry wet documents. For instance, they should also have a strong understanding of how to reverse mold and mildew damage as well as smoke damage. However, because the field of disaster recovery services is fairly young, many consumers are simply unaware of what they should expect from document restoration firms.

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Records management companies can gain a competitive advantage and long-term stability by offering document restoration services. Traditionally, records management firms classify, secure and store documents. In addition, records management includes the end of a document’s lifecycle, when it is ready to be destroyed in a secure manner. Many companies find it is easier to outsource these tasks to a records management specialist, rather than maintain in-house employees to carry them out. Historically, how to restore wet documents has not been a question records management firms had to worry about. But as experts in restoring water- damaged documents, we argue that this is a service that can boost record management firms’ competitive edge.

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Just as document recovery technology is improving every day, document security procedures should be constantly improving, as well. If you’re vetting document restoration firms, you should know that not all restoration companies hold themselves to high security standards. Below, you’ll find four document restoration security best practices to look for when you’re hiring someone to restore damaged documents. Document recovery companies should take these measures to protect their clientele.

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